As I am typing this, I have been waiting for 21 minutes to speak to someone in Avis. And this is for this particular call. In actual fact, I have been trying to speak to someone at Avis Earls Court since more than an hour and without fail, I ended up waiting for a very long time without anyone picking up the call.
My rental car is supposed to be picked-up by Avis on Friday 29th May at 6:30PM. Luckily, I called them last Friday (and that's the only time I managed to speak to someone) and I was told that, "most likely we will not pick it up tonight, we'll pick it up tomorrow" and I was like, "You should have called me to inform me so I don't end up waiting". Finally, we agreed on 10:00AM Saturday 30th pick up time. Having had the experience earlier, I called them at 9:30AM on Saturday but nobody picked up the call after more than 10 minutes. And
I had been waiting for 25 minutes as I had decided not to terminate the call in case they are simply busy when I just got a message on the line saying, they are too busy to pick up the call and returned me to the Main Menu......TERRIBLE CUSTOMER SERVICE. I started the call as the 4th in the queue and after 23 minutes I was the next to be answered when they returned me to the Main Menu. What do I do there? Start over again? In fact, I am guessing that the move from the 4th to the next to be called simply happened because those in front of me got returned to the Main Menu as well. Great queue management system. The terrible thing about this so-called "We Try Harder" company is they simply couldn't be bothered about customer service.
I called their Breakdown line as I guess that should be answered and the guy there said he will connect me to a direct line for Earls Court and after a while.....the dreaded voice "You are 4th in the queue".......What the........
Officially, AVIS IS THE WORST CAR RENTAL COMPANY I've dealt with, globally.
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